AI Agents7 min read19 February 2026

How our AI Agents work: the technology explained

Under the hood of our AI Agents: dedicated infrastructure, top AI models, multi-channel, and expert implementation. Here is how it works.

What runs under the hood

Every AI Agent we implement runs on your own secured infrastructure. No shared environment, no data mixing with other customers. Your agent is yours.

The AI agent framework we use is OpenClaw - an open-source platform now backed by OpenAI. Which AI model powers your agent depends on your needs and usage. We work with the best models worldwide - from Anthropic (Claude), OpenAI (GPT) to open-source alternatives - and help you make the right choice.

That combination - a robust agent framework backed by OpenAI, powered by the best model for your situation - delivers agents that are not only smart, but also reliable and safe.

What that means in practice for your business

The best AI models available Your agent runs on the model that best fits your usage. We advise based on your tasks, budget and quality requirements - whether that's Claude (Anthropic), GPT (OpenAI) or an open-source model. We optimize this for you and help you make the right choice.

Your own environment, fully isolated No shared infrastructure. Every customer gets their own environment with isolated data, their own configuration, and their own memory. Compare it to the difference between a shared office and your own office space. Your data stays yours.

Multi-channel communication Your agent is reachable through the channel you already use:

  • WhatsApp - customers reach your agent via their phone
  • Slack - integrate the agent into your team communication
  • Discord - community support and team chats
  • Telegram - fast communication on the go
  • Web - via our dashboard or an embed on your own website

One agent, available everywhere. The same context, the same memory, regardless of the channel.

Skills tailored to you Skills are specific tasks your agent masters. Summarizing, writing emails, code review, data analysis, customer conversations. We configure exactly the skills that fit your work processes.

Memory and context The agent remembers previous conversations and gets to know your workflow. After a week of use, your agent understands how you communicate, what information you need, and how you want it delivered.

Personality and tone of voice Your agent communicates in your style. Formal for business correspondence, informal for internal communication, multilingual if you work internationally. We set it up the way you want it.

Custom software that connects to your processes

In addition to the standard AI Agent, we build custom software that connects specifically to your business processes. Think of:

  • An accounting system that automatically processes invoices and informs customers via WhatsApp
  • A CRM integration that follows up on leads and keeps your sales team informed via Slack
  • A customer service module that handles frequently asked questions and escalates complex cases
  • An HR tool that guides onboarding and answers employee questions

The AI Agent is the interface. The custom software behind it ensures everything actually works in your specific situation.

Security and privacy

We do not take security lightly:

  • Every agent runs in its own isolated environment
  • We recommend EU-based infrastructure (Frankfurt, Germany)
  • Data is fully separated per customer
  • Encrypted connections (TLS) for all communication
  • GDPR compliant
  • Your data is not used to train AI models
  • Regular security audits and updates

For companies in healthcare, legal, or financial services, we offer additional security measures tailored to your needs.

Why expert implementation?

You could try to string AI tools together yourself. But for most businesses, that is unnecessarily complex and time-consuming. We handle the implementation end-to-end:

  • Configuration - we set up your agent based on your requirements
  • Implementation - deployed on your own infrastructure, configured by experts
  • Updates - new features and improvements are rolled out automatically
  • Monitoring - we keep an eye on performance and optimize proactively
  • Support - direct line for questions and adjustments

Compare it to email: you could run your own mail server, but most businesses opt for expert help. Same principle, but for AI.

Custom pricing

Every project is different. Costs depend on the configuration, usage and integrations you need. We always create a tailored quote. No surprises, no hidden costs.

Getting started

An AI Agent that runs as a real digital team member. Not as a chat window you open and close, but as a service that is always running, reachable through every channel, and that knows your business inside and out.

Get in touch for a no-obligation conversation and a custom quote.

Tarik Eraslan

Written by

Tarik Eraslan

Founder of AI Agent. Helps businesses implement AI in their daily workflows.

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How our AI Agents work: the technology explained