CUSTOMER SERVICE
An AI agent for your customer service
An AI agent that answers your most common customer questions, also in the evening and at the weekend. Your team handles the conversations that need a person.
THE PROBLEM
Traditional support does not scale
Wait times kill satisfaction
Every minute a customer waits, their satisfaction drops. Long queues drive them to competitors.
Repetitive questions drain your team
Many support tickets are the same handful of questions. Your team spends the day on copy-paste answers.
After-hours means no service
When your office closes, so does your support. Evening and weekend customers are left without help.
Scaling requires hiring
Every growth phase means recruiting, training, and managing more support staff.
THE SOLUTION
AI-powered customer service
Our AI agent answers customer questions on your website, by email or in a messaging app. It works from your product information and policies, in your tone of voice. Complex issues go to your team with the context attached.
USE CASES
What your AI agent handles
FAQ and product questions
Answers the questions your team gets asked every day - shipping, returns, pricing, specifications, and policies.
Order and delivery status
Looks up order and delivery status when it is connected to your order system. That connection is custom work we discuss upfront.
Complaint handling
Acknowledges complaints, collects details, and either resolves them directly or routes them to the right team member.
Multichannel support
Works on your website, by email or in a messaging app. Which channels we connect is agreed upfront.
Smart escalation
When a question needs human attention, the agent hands it over with a summary of the conversation.
WHAT YOU GET
What your team notices
Answers to common questions
The agent answers recurring questions from your knowledge base.
Also outside office hours
Customers can ask their question in the evening and at the weekend.
Routine questions to the agent
Routine questions go to the agent first. Your team focuses on complex cases.
One source of answers
The agent answers from one knowledge base, in your tone of voice.
RELATED AGENTS
Agents for your industry
Your new colleague in customer service
Customer Service Agent on your infrastructure. Answers customer questions via your website, email or a messaging app, also outside office hours.
Your new colleague at the front desk
Receptionist Agent on your infrastructure. Handles intake, proposes appointments and answers standard questions, also outside office hours.
FAQ
Frequently asked questions
We set the agent up to say that it is an AI agent. The tone and wording follow your brand voice.
The agent is set up to answer from the information you provide: your knowledge base, product data and policies. When it is unsure, it hands the question to your team. Check its answers regularly, because an AI agent can make mistakes.
That depends on your knowledge base and the connections you want. You provide your FAQ and product information, we configure the agent, and we agree the planning upfront.
Yes. The agent can reply in the language the customer writes in. We discuss which languages you need upfront.
AI agent implementation starts from 1,495 euros. We install and configure on your infrastructure. Ongoing support and optimization are scoped per project and billed by invoice.
FURTHER READING
Related articles
Discuss an AI agent for your customer service
Book a 30-minute call. We look at which customer questions an AI agent can take over.