GOVERNMENT
Better citizen services, lower workload
An AI agent that answers citizen questions, guides permit applications, and provides public information, also outside office hours.
THE PROBLEM
Government services need modernization
Long wait times frustrate citizens
Phone queues, slow email replies, and limited office hours create frustration. Citizens expect digital-first services.
Staff shortage in public sector
Hiring and retaining skilled staff is a growing challenge. Existing teams are stretched thin across increasing demands.
Permit processes are complex
Citizens struggle to navigate permit requirements, forms, and deadlines. Incomplete applications create rework for everyone.
Accessibility is a legal requirement
Government services must be accessible in multiple languages and for people with different abilities. Meeting this standard is resource-intensive.
THE SOLUTION
An AI agent for citizen services
Our AI agent answers citizen questions about permits, taxes, waste collection, and public services. It guides users through application processes step by step and communicates in multiple languages. Your staff handles complex cases that require judgment.
HOW WE WORK FOR GOVERNMENT
Dutch BIO principles as our starting point
The Dutch Baseline Information Security for Government (BIO) is our starting point for every deployment at municipalities, provinces, and public organisations. We align our way of working with your information security policy.
Your infrastructure by default
The agent runs on your environment or an EU-hosted environment you control. The data stays under the control of your organisation.
Access control & audit trails
Roles, rights, and audit logging aligned with your existing IAM. The logging makes it traceable what the agent has done.
Separate environments
Distinct development, test, and production environments. Changes follow your change-management process.
GDPR & EU AI Act
EU AI Act classification during intake, data processing agreement, DPIA support on request.
USE CASES
What your AI agent handles
Citizen FAQ
Answers questions about permits, taxes, waste collection, parking, and municipal services - instantly and in plain language.
Permit guidance
Walks citizens through permit requirements. Lists required documents and explains the process step by step. Staff assess the application.
Status tracking
Provides updates on application status, processing times, and next steps. Citizens check progress without calling your office.
Multilingual access
Serves citizens in Dutch, English, Arabic, Turkish, and other languages, which lowers the language barrier to public services.
Report submissions
Handles reports about broken streetlights, potholes, noise complaints, and other public issues. Routes them to the right department.
WHAT YOU GET
What the agent does for service delivery
Answers to standard questions
The agent answers frequently asked questions directly. Staff have time for complex requests.
Complete applications
The agent checks whether an application is complete and points out missing documents.
Information outside office hours
Citizens find information in plain language in the evening and at weekends too.
Less routine work
Staff answer fewer repeated questions and focus on services that need personal contact.
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Agents for your industry
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Customer Service Agent on your infrastructure. Answers customer questions via your website, email or a messaging app, also outside office hours.
Your new colleague in data
Data Analyst Agent on your infrastructure. Looks for trends in your data, creates reports and answers with context. Your team reviews.
Your own AI assistant
Personal Assistant Agent on your infrastructure. Helps with emails, planning and research. We handle the implementation.
FAQ
Frequently asked questions
We use the Dutch BIO baseline as our starting point and align our way of working with your information security policy. The agent runs on your own infrastructure or an EU-hosted environment you control. Your own IT department or CISO assesses the setup against BIO.
A connection to your case management system, website or citizen portal is custom work that we discuss during intake.
You provide the source content: policies, regulations, and procedures. We configure the agent to answer from that content and to refer questions it cannot answer to your staff.
For sensitive queries, the agent collects as little data as possible and routes the request to your staff. Retention periods are set according to your policy.
AI agent implementation starts from 1,495 euros. We install and configure on your infrastructure. Ongoing support and optimization are scoped per project and billed by invoice. Municipalities and provinces get a custom quote.
FURTHER READING
Related articles
Modernize your citizen services
Book an intro call and discuss which citizen questions and applications an AI agent can guide.