GOVERNMENT
Better citizen services, lower workload
An AI agent that answers citizen questions, guides permit applications, and provides public information - accessible to everyone, around the clock.
THE PROBLEM
Government services need modernization
Long wait times frustrate citizens
Phone queues, slow email replies, and limited office hours create frustration. Citizens expect digital-first services.
Staff shortage in public sector
Hiring and retaining skilled staff is a growing challenge. Existing teams are stretched thin across increasing demands.
Permit processes are complex
Citizens struggle to navigate permit requirements, forms, and deadlines. Incomplete applications create rework for everyone.
Accessibility is a legal requirement
Government services must be accessible in multiple languages and for people with different abilities. Meeting this standard is resource-intensive.
THE SOLUTION
An AI agent for citizen services
Our AI agent answers citizen questions about permits, taxes, waste collection, and public services. It guides users through application processes step by step and communicates in multiple languages. Your staff handles complex cases that require judgment.
HOW WE WORK FOR GOVERNMENT
Built around Dutch BIO principles
The Dutch Baseline Information Security for Government (BIO) is our starting point for every deployment at municipalities, provinces, and public organisations. Not generic SaaS — an agent that fits within your information security policy.
Your infrastructure by default
The agent runs on your environment or an EU-hosted space you control. Data never leaves the organisation.
Access control & audit trails
Roles, rights, and audit logging aligned with your existing IAM. Every agent decision is traceable.
Separate environments
Distinct development, test, and production environments. Changes follow your change-management process.
GDPR & EU AI Act
EU AI Act classification during intake, data processing agreement, DPIA support on request.
USE CASES
What your AI agent handles
Citizen FAQ
Answers questions about permits, taxes, waste collection, parking, and municipal services - instantly and in plain language.
Permit guidance
Walks citizens through permit requirements. Checks eligibility, lists required documents, and explains the process step by step.
Status tracking
Provides updates on application status, processing times, and next steps. Citizens check progress without calling your office.
Multilingual access
Serves citizens in Dutch, English, Arabic, Turkish, and other languages. Ensures equal access to public services.
Report submissions
Handles reports about broken streetlights, potholes, noise complaints, and other public issues. Routes them to the right department.
RESULTS
Impact on service delivery
-85%
Wait time
Instant answers replace phone queues.
+40%
Complete applications
Guided intake reduces incomplete submissions.
+30%
Citizen satisfaction
24/7 access to clear, accurate information.
-65%
Cost per interaction
Automation reduces the cost of routine services.
Indicative figures based on experiences from previous customers. Actual results vary per business and implementation.
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FAQ
Frequently asked questions
Yes. The agent runs on your own infrastructure within the EU with encryption at rest and in transit. We comply with BIO standards and sign a data processing agreement.
It integrates with common municipal systems and can connect to your website, citizen portal, and case management tools through APIs.
You provide the source content - policies, regulations, and procedures. The agent only answers from verified information and flags questions it cannot answer.
For sensitive queries, the agent collects minimal data and routes the request to your staff. It does not store personal data beyond the session.
AI agent implementation starts from 1,495 euros. We install and configure on your infrastructure. Ongoing support and optimization are scoped per project and billed by invoice. Government volume licensing and multi-department deployments available on request.
FURTHER READING
Related articles
Modernize your citizen services
Deploy an AI agent that serves citizens faster and frees up your team for the work that needs a human touch.